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AWC is one of Bhiwandi's largest warehousing operators, with multiple facilities and a 5-person sales team. They were losing enquiries across fragmented channels. We built them a complete digital ecosystem — website, AI chatbot, WhatsApp automation, CRM, dashboard — all connected, all automated. Here's exactly what we did.
21
Days to launch
17
Pages live
<30s
Lead to WhatsApp
24/7
AI coverage
AWC had inbound enquiries coming from five different channels — phone calls during off-hours, WhatsApp messages buried in personal chats, website forms going to a single email nobody checked, walk-ins, and JustDial. With a 5-person sales team operating across multiple warehouses, the company had no unified view of who enquired, when, or what they wanted.
Average WhatsApp reply time: 47 minutes. By the time AWC replied, the prospect had often moved on to a competitor.
60% of enquiries came outside office hours. Nobody answered until morning, and many leads went quiet before a callback happened.
Leads lived in WhatsApp chats, Excel sheets, sticky notes and individual sales reps' phones. No way to follow up systematically.
AWC's customer base spans Hindi, English and Hinglish speakers. Generic auto-replies felt impersonal and converted poorly.
We didn't just build a website. We built the whole path from first enquiry to closed deal. Here's every layer.
Custom-designed, mobile-first and fast. Hosted on Vercel with Cloudflare CDN, SEO-optimised with JSON-LD schemas (LocalBusiness, Service, FAQ).
Anthropic's Claude integrated into both the website widget and the WhatsApp Business number. Trained on AWC's services, pricing and FAQs. Auto-detects Hindi, English or Hinglish.
Verified green business badge — not a third-party tool. Sends programmatic messages with the trust signal customers actually recognise.
Cloud database stores every lead with full chat history. If the same number enquires twice via different channels, it merges into a single record — no duplicate leads cluttering the sales view.
Private dashboard on akashwarehouse.com with token-secured login. View all leads, full chat history per number, one-click status updates from new to won or lost.
Every enquiry simultaneously notifies 5 team WhatsApp numbers and 3 email addresses. Sales team, CRM team and the owner — everyone sees every lead instantly.
Visitor lands
Lands on akashwarehouse.com from search, an ad or a referral
Chatbot qualifies
Claude asks the goal, captures name and phone
Saved to CRM
Airtable record created with full chat history
WhatsApp ping
5 team numbers and 3 emails get the alert
Sales closes
Team replies on WhatsApp, deal moves forward
Total time from visitor landing to the sales team's phones: under 30 seconds
Concrete numbers from AWC's first quarter on the new system.
<30s
Lead-to-WhatsApp ping time
Before: 47 minutes, manual
80%
Enquiries handled by AI alone
Before: 0% — everything was manual
0
Duplicate leads in the CRM
Before: ~30% duplicated across channels
5×
Faster sales team response
Before: pre-launch baseline
24/7
Coverage outside office hours
Before: a 9-hour business window
8 min
Fastest chatbot-only close
Before: on a Sunday, fully autonomous
Open the site, ask the chat widget a question in Hindi or English, and watch it qualify you as a lead. No demo environment, no mockups — this is the production system AWC runs their enquiries on every day.
Built with
The same stack is available for Mumbai and Vapi businesses at the Pro tier. Scope your project with the 2-minute builder and get a locked price — live in 7-21 days.